Privacy policy
This Privacy Policy outlines in general terms how we collect, hold, use and disclose your personal information. Unless stated otherwise, this policy does not apply to third-party websites, products, or services, even if they link to our Site, and you should consider the privacy practices of those third-parties carefully.
By visiting and continuing to access our Site, you are agreeing to the terms and conditions set out in this policy.
1. Information Collected
The types of personal information that we collect about you will depend on our relationship with you and may include the following:
- Your name, gender and contact details.
- Your financial information, including your bank account and credit card details;
- Any other information that we may need to identify you as well as any information that you provide to us on our website.
We may collect personal information where you input information into our website, purchase our goods, sign up to our newsletter, and/or from cookies and traffic data.
2. How we use and disclose your personal data
We may use your personal data in the following ways:
- To provide you with our goods and services;
- To improve our goods and services;
- To send you updates and promotional information relating to our products;
- For research purposes. Some of the data provided may be de-identified e.g. no name or reference to data from which you are reasonably likely to re-identified by; and
- To maintain records and comply with our legal obligations.
We may also disclose your personal information to:
- Our employees, contractors and third-party service providers. This includes social network providers, payment providers (e.g. for goods purchased from us with others that may manage our brand or product promotions) and for others that may develop or maintain our systems or technology which will enable us to enhance and better our offering for your continued use;
- Those parties who we are required to provide your personal information to by law, for example, to comply with a court order, prevent illegal use or to defend third party claims;
- Associated businesses that may wish to market products to you; and
- For research purposes. Some of the data provided may be de-identified e.g. no name or reference to data from which you are reasonably likely to re-identified by; and
- Those persons that we may sell all or a portion of our business to, as well as their agents and advisors.
3. Cross Border Disclosure
Any personal information collected and held by White Smile may be disclosed to, and held at, a destination outside Macedonia. Generally speaking this is because White Smile is a global operation selling products in many countries throughout the world.
By submitting your personal information to White Smile, you expressly agree and consent to the disclosure, transfer, storing or processing of your personal information with us.
If you do not agree to the disclosure of your personal information, tell White Smile that you do not consent. To do this, either elect not to submit the personal information to White Smile after being reasonably informed in a collection notification or please contact us through contact@whitesmile.mk.
4. Uses and Disclosures for Cross Border Shipments
If you engage in electronic commerce on this website, please be aware that cross border shipments are subject to opening and inspection by customs authorities. In order to facilitate customs clearance and comply with local laws, we may provide certain order, shipment and product information (such as name and titles) to our international carriers and such information may be communicated by the carriers to customs authorities. Customs authorities require the value of the product item to be stated directly on the package.
5. Direct Marketing (Opt-Out)
From time to time we may use your personal information to provide you with current information about offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company with whom we are associated.
If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting us through contact@whitesmile.mk. If the direct marketing is by email you may also use the unsubscribe function. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
7. Data Security
We have adopted a number of measures to ensure that the security of your personal information is maintained. Such measures include:
- The adoption of internal practices, procedures and systems – this includes the training of staff with respect to the risks and threats to personal information, providing them with access to our internal policies and procedures on this issue and taking disciplinary action if they are found to have breached our policies;
- Access security – we ensure that access to personal information is provided on a ‘need to know’ basis and is secured with password protection;
- Destruction and de-identification – when we no longer need your personal information for the purposes detailed in this policy or as required by law, we will take reasonable steps to destroy or de-identify the personal information that we have collected.
10. Access and Correction
You may seek to access, delete (where permitted by law) or correct personal information which we hold about you. We will provide that access in accordance with the applicable laws, however there are certain exemptions, which may apply to the provision of that information. In certain circumstances, we may charge a reasonable administration fee for granting access to information.
If we have obtained your consent to process certain personal information, you may withdraw your consent at any time. If you would like to obtain access to or correct personal information, please contact us.
11. Jurisdiction-specific Provisions
Our Site sells products and services to customers throughout the world. As a company based in North Macedonia we are primarily bound by the Privacy Act 1988 (Cth) (“the Privacy Act”) and the Macedonian Privacy Principles (“APPs”) and we will manage your personal information pursuant to these laws. In addition, as we process personal information of data subjects inside the EEA we are also bound by Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR).
11.1 Residents of the European Economic Area (EEA) and the United Kingdom.
The purpose of the following data protection information is to provide you with an understandable, transparent and concise explanation of how we intend to process your personal data in accordance with Articles 13 and 14 of the EU General Data Protection Regulation (GDPR). However, should you require further explanations relating to data protection at White Smile or wish to exercise any of your rights, please do not hesitate to contact our Privacy Officer at contact@whitesmile.mk or via our contactpage.
White Smile recognises the below rights which you enjoy under the applicable data protection law with respect to your personal data:
- Right to be informed: You have the right to be informed about the collection and use of your personal data. This information is set out in the terms of our Privacy Policy.
- Right of access: You may request information from White Smile at any time as to whether White Smile has stored your personal data and which personal data it has stored. We are required to provide this information to you free of charge.
- Right to rectification: If your personal data stored by White Smile is inaccurate or incomplete, you have the right to demand at any time that we correct the information.
- Right to erasure: You have the right to demand that White Smile erase your personal data if and to the extent that the data is no longer needed for the purposes for which it was collected or if the data is processed on the basis of your consent and you have opted to revoke your consent. In such cases, White Smile must cease processing your personal data and remove that data from its IT systems and databases.
You do not have a right to erasure if:- The data may not be deleted due to a statutory obligation or must be processed due to a statutory obligation
- The processing of data is necessary for the establishment, exercise or defence of legal claims.
- Right to restriction of processing: You have the right to demand that White Smile restrict the processing of your personal data.
- Right to object to processing: If your data is processed by White Smile on the basis of Article 6 (1) (f) GDPR, you may object at any time to processing by White Smile. You may assert any and all of the rights of data subjects described above against White Smile by addressing your specific requests by contacting our Privacy Officer via contact@whitesmile.mk.
- Right to lodge a complaint with a data protection supervisory authority: Pursuant to Article 77 GDPR, you have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data infringes data protection law.
12. Complaints or Disputes.
If you have any concerns or complaints about your privacy and the Macedonian Privacy Principles, or you have any queries on how your personal information is collected or used please contact us at contact@whitesmile.mk
We will respond to your query or complaint within a reasonable time.
13. Changes to this Privacy Policy.
This policy may change at any time, in this event we will post a notification on our website. This privacy policy was last updated in July 2022.